Shangri-La Impression Tianxuan Hotel (Shangri-La Napahai Branch)

I really love this place. Especially the room. The design is so unique. The hotel owner also give complimentary trip back to Train Station. We also can use the washer and dryer. Hotel also prepared the breakfast that suitable for muslim. This hotel is very near to grassland & Heidou Cafe.

Friendly staff but plenty that could be improved. We did have a good laugh at how different our experience was to our expectations of this place… The tent room is in the top floor and has a shower that floods the entire bathroom with every use. There is an elevator for luggage only so you have to climb the stairs. The pool is across from this room and the night we wanted to use it, it was lukewarm so my mother filled it manually with 15+ kettles of boiled water. In daylight you can see that it is filled with algae and mould. The surfaces around it are covered in dirt. The communal areas are clearly not cleaned either. Breakfast was horrendous with barely cooked vegetables and bread with no spreads. There were lots of covered pots as if there was food inside which led everyone to individually look inside to see that it was empty (my father eventually uncovered them so others didn’t have to go through the same disappointment). No milk for the coffee. If you need anything extra, the staff will be unable to help you e.g if something like the coffee runs out. In the end we brought our own pot noodles and jam for breakfast. Hot tub in the tent room is just a tub full of hot water - no jets. To see the view you must pull down a window which pokes into the hot tub. It gets quite bright in the bedrooms without curtains. Poor soundproofing but it’s quiet in the area except cockerels and yak bells. We appreciated the humidifiers as the air was super dry. Duvets were quite small for a double bed so got a bit cold sharing it. Fire by the hot tub didn’t work and the staff acted clueless about it. Vinyl player also broken. The hotel only has one key so don’t lose it and you’ll have to leave it if you want the room cleaned. We enjoyed the views and pool table. Staff were easygoing and tried their best. There are no restaurants nearby so we always went to dukezong by a 20 min Didi. Hopefully this helps to set your expectations appropriately. It was still an interesting and cheap stay.

Really love the hotspring at the rooftop! 👍🏻👍🏻👍🏻 The hotel room is comfortable & they provide free drop-off to the railway station too! They also have very good laundry machine! Highly recommended! 👍🏻👍🏻👍🏻

Awesome view from bed

Beautiful hotel with a stunning mountain view. The hot water at the rooftop was a bit dirty, but it’s okay—I didn’t use it anyway. It would be great if they could offer e-bike rental service, because renting one from the old town is quite far. The best part is that it’s very close to Napahai Lake and Shika Mountain—Napahai Lake is even within walking distance.

One of the best hotel that i never regret while travel to Yunnan. great value for money and the location is perfect. The host is super helpful and before arriving in Shangri-la, he will ask what time we will arrive and so on. we also got upgraded our room for free and its super spacious and nice too. i really recommend this hotel to everyone who wants to visit shangri-la..👍🏻👍🏻👍🏻