Anonymous User
May 5, 2025
I stayed at this hotel for two nights, on April 29 and May 4. I wanted to use this hotel as the starting point and end point of my entire trip to northern Xinjiang, but there are always some things about the check-in that make guests feel uncomfortable and unacceptable. I am a senior student, traveling with my 11-year-old brother and a friend, a total of three people. On April 29, I had already presented my original ID card, my brother's original ID card, and my mother's ID card number and mobile phone number. It is understandable that the first time in Xinjiang, the check for minors is strict, but when I checked in on the 4th, it was already past midnight, and the hotel actually asked to call my mother's phone number to verify the relevant information. It is quite unreasonable. In the past six days and five nights in Xinjiang, only this hotel needs to record my mother's ID card and mobile phone number for filing or even telephone verification; let me ask, if I check in at two o'clock, do I still need to contact my mother? Can I check my identity from the family address column of the ID card? In the "five musts", if we are in a suspicious situation, should we report to the public security organs in addition to contacting the other guardians of the family? Even though I mentioned several times that I had checked in on the 29th night, the front desk staff did not think of solving the problem for us, but punished the staff who did not make a phone call that day! It is simply unreasonable!
As a service industry, what is important for a hotel? Is it the inhumane and cold rules written in black and white? Or should we stand from the customer's perspective and help customers solve problems? For all these reasons, I think the service quality of this hotel is still questionable!
Facilities: The hotel provides a dryer
Environment: There is a window, but it is small
Original TextTranslation provided by Google